Our commitment to protecting your personal information
We collect personal information about you to provide the services you request, to improve the user’s interaction with Tracking Malaysia, and to communicate with you about shipping information, services, promotions and contests. We try to limit the collected information to support the intended purpose of collection.
1.1. Personal Information
We collect personal information from you in a variety of ways when you interact with Tracking Malaysia through the Website. Some examples are when you:
- Create an account on the Website;
- Make an online purchase from us;
- Request customer service or contact us;
- Otherwise submit personal information to Tracking Malaysia.
Personal information is information that identifies you or is reasonably linked to you. The personal information we collect may include contact and payment information such as your name and/or company name, address, phone number, email address, shipping and credit card information. We may also collect personal information about you through social media websites and services and from other sources.
When you ask us to provide services for the benefit of a third party, you shall be legally authorized by said third party to disclose his/her personal information to Tracking Malaysia. This authorization shall cover personal information including but not limited to the name, address, phone number, email address, credit card and shipping information of the third party. You agree that you must bear all risks associated with the use of any third party’s personal information communicated by you and that under no circumstances will Tracking Malaysia be liable in any way for any personal information or for any loss or damage of any kind incurred as a result of the use of any personal information. Tracking Malaysia is merely acting as a passive channel for the use of the personal information and is not undertaking any obligation or liability relating to any third party’s personal information communicated by you and/or your company.
1.2 Usage Information
We receive and store certain types of information about your use of the Website when you use the Website. Our purpose is to allow the Website to work correctly, to allow us to provide our services, to evaluate use of the Website, for marketing purposes and to personalize and enhance your interaction with Tracking Malaysia. Some examples include:
- We may collect technical information such as your IP address, the address of a referring website or application, the type of web browser or mobile device you use, your operating system, your Internet Service Provider and the path you take through the Website;
- When you purchase services, we collect information about the transaction, such as services details and the date of the purchase/return.
We may also use web beacons. Web beacons allow us to understand if a certain page of the Website was visited or if an email was opened or if advertising banners on other websites were effective.
Most web browsers are set to accept cookies by default. If you prefer, you can usually set your browser to remove or reject cookies, but note that doing so does not necessarily affect third party flash cookies used in conjunction with our Website. For more information about disabling flash cookies, see http://www.adobe.com/devnet/flashplayer/security.html . Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of the Website and you may not be able to access or use some or all areas and functionalities of the Website.
Tracking Malaysia uses your personal information and usage information to offer and provide our products and services and to support our core business functions. These include order or service fulfillment, customer service, internal business processes, marketing, including contests and sweepstakes, authentication, loss and fraud prevention, public safety and legal functions. Some examples include:
- To fulfill your requests for products and services and communicate with you about said requests;
- To send you notifications concerning shipment information;
- To register your account on the Website;
- To administer surveys, contests, sweepstakes and promotions;
- To provide customer service;
- To help us improve and customize the Website;
- To send you information about our products, services, promotions, contests and sweepstakes; and
- To protect the security or integrity of the Website and our business.
To accomplish these purposes, we may combine personal and usage information we collect. We may transfer or disclose your personal and usage information, for these purposes, within Tracking Malaysia Group.
In addition, many web browsers support Do Not Track technology. Our systems do not respond to Do Not Track signals. Nonetheless, if you enable Do Not Track and it is recognized by our systems, Tracking Malaysia will not use information about your web viewing activities to tailor your online experience on the Website. Note, however, that our third party advertising providers may continue to use information about your web viewing activities to tailor advertising to your interests across different websites even when you have Do Not Track enabled in your browser.
5.1. Service Providers
We may disclose or otherwise make available personal information about you to service providers that help with our business operations. Examples are shipping companies, payment companies, credit card processors and other payment service providers such as PayPal, financial institution partners, hosting and maintenance providers, data storage and management providers, marketing and promotional providers,service providers sending emails and sms notifications and generally, companies that help us improve our product and service offerings and our websites.
5.2. Legal Requirements and Protection of Our Company and Others
We may disclose your information in other special circumstances. These include situations when the sharing is necessary to protect the safety, property, or other rights of Tracking Malaysia Group, our customers, our associates, or any other person, or where otherwise required by law. Examples include protecting the health or safety of customers, or addressing crimes committed on the Website. Tracking Malaysia may provide your personal information in response to a search warrant, subpoena or other legally valid inquiry or order, or as otherwise required by applicable law.
5.3. Business Transfers
We may transfer any information we have about you in connection with a merger or sale (including transfers made as part of insolvency or bankruptcy proceedings) involving all or part of Tracking Malaysia Group or as part of a corporate reorganization or other change in corporate control.
Tracking Malaysia takes reasonable steps to keep your personal information accurate and complete. You can access, update and/or remove your personal information, including contact or account information, by accessing your account profile or by SENDING US AN EMAIL . If your Information has been communicated to Tracking Malaysia by a third party, you can either contact said third party directly or click on the appropriate link at the bottom of the notifications in order to unsubscribe to the service. If your Information has been communicated to Tracking Malaysia by a third party, and you wish to remove said information, you may SEND US AN EMAIL.
Securing your information is important to Tracking Malaysia. We maintain physical, electronic, and procedural safeguards to protect the confidentiality and security of information transmitted to us. However, no data transmission over the Internet or other network can be guaranteed to be 100% secure. As a result, while we strive to protect information transmitted on or through the Website, we cannot and do not guarantee the security of any information you transmit on or through the Website, and you do so at your own risk.
Tracking Malaysia accounts require a username and password to log in. You must keep your username and password secure, and never disclose it to a third party. Because the information in your Distribution Lists is so sensitive, account passwords are encrypted, which means we can’t see your passwords. We can’t resend forgotten passwords either. We’ll only reset them.
Your account information is protected by the password you use to access your online account. Please keep this password confidential.
We are committed to protecting children"s online privacy. In order to protect the privacy of children, Tracking Malaysia does not knowingly collect personal information from children under the age of 18 without prior parental consent. If we become aware that we have inadvertently received personal information from a child under the age of 18, we will delete such information from our records.
EXCEPT WHERE PROHIBITED BY LAW, UNDER NO CIRCUMSTANCES SHALL Tracking Malaysia BE LIABLE FOR DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES (EVEN IF Tracking Malaysia HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES), RESULTING FROM ANY ASPECT OF Tracking Malaysia USE OF THE PERSONAL INFORMATION OF ANY THIRD PARTY PROVIDED BY YOU AND/OR YOUR COMPANY. THESE LIMITATIONS SHALL APPLY TO THE FULLEST EXTENT PERMITTED BY LAW. In some jurisdictions, some of the foregoing limitations may not apply.
As a global company, Tracking Malaysia may process, store and transfer Personal information in the United States or in any other country in which any company of the Tracking Malaysia Group is incorporated. Tracking Malaysia requires that all companies of Tracking Malaysia Group protect your personal information, regardless of where it is stored, in accordance with applicable laws.