Terms of Service
A legally binding agreement between you and us
Tracking Malaysia reserves the right, at any time, without notice to You: (1) to modify or update any of the Terms of Service, said modification or update being effective upon its posting on the Site; (2) to suspend or terminate operation of or access to the Service, or any portion of it, for any reason; (3) to modify or change the Service, or any portion of it; and/or (4) to interrupt the operation of the Service, or any portion of it, as necessary to perform maintenance or for any other purpose.
Your continued use of the Service shall be considered your acceptance to the revised Terms of Service. SHOULD YOU OBJECT TO ANY OF THE TERMS OF SERVICE OR ANY SUBSEQUENT MODIFICATIONS, YOUR ONLY RECOURSE IS TO IMMEDIATELY DISCONTINUE THE USE OF THE SERVICE.
If any individual enters into these Terms on behalf of a company, organization or another legal entity ("Entity"), said individual agrees to these Terms of Service for that Entity and represents to Tracking Malaysia that he/she has the authority to legally bind such Entity and its Affiliates.
When used in these Terms with the initial letters capitalized, in addition to terms defined elsewhere in these Terms, the following terms shall have the following meanings:
- Account means any and all Tracking Malaysia accounts created by User or on behalf of User by Agents.
- Affiliates means any and all Entities wherever incorporated which is a parent company, a subsidiary and/or an associated company.
- Tracking Malaysia means ETRACKING SDN BHD. and its Affiliates.
- Agent means an individual authorized by a User to use the Service through any of the Account.
- API means the application programming interfaces developed and enabled by Tracking Malaysia that permits User to access certain functionality provided by the Service including but not limited to the Tracking Malaysia REST API that enables the interaction with a Tracking Malaysia instance automatically through HTTP requests and the Tracking Malaysia application development API that enables the integration of a Tracking Malaysia instance with other web applications.
- Confidential Information means all information disclosed by User and/or Agents to Tracking Malaysia or by Tracking Malaysia to User or Agents which is in tangible form and labeled "confidential" (or with a similar legend) or which a reasonable person would understand to be confidential given the nature of the information and circumstances of disclosure. Notwithstanding the foregoing, Confidential Information shall not include information that (a) was already known to the receiving party at the time of disclosure by the disclosing party; (b) was or is obtained by the receiving party by a third party not known by the receiving party to be under an obligation of confidentiality with respect to such information; (c) is or becomes generally available to the public other than by violation of these Terms; or (d) was or is independently developed by the receiving party without use of the disclosing party’s Confidential Information.
- Data means all electronic data, text, messages or other materials submitted to the Service by You, Agents and End-Users in connection with Your use of the Service.
- Documentation means any written or electronic documentation, images, video, text or sounds specifying the functionalities of the Service provided or made available by Tracking Malaysia to You, Agents or End-Users through the Site or otherwise.
- End-User means any person or entity with whom User or Agents interact using the Service.
- Form means any Service Order of Tracking Malaysia executed or approved by User with respect to subscription to the Service, which form may detail, among other things, the number of Agents authorized to use the Service under the applicable Service Plan.
- Other Services means third party products, applications, services, software, products, networks, systems, directories, websites, databases and information which the Service links to, or to which User may connect or enable in connection with the Service, including, without limitation, certain Other Services which may be integrated in the Service.
- Released Parties means Tracking Malaysia, and its officers, directors, shareholders, employees, agents, and successors
- Service means any and all services provided by Tracking Malaysia to User including but not limited to the use and access to the Site, Tracking Malaysia tracking and notification services and tools such as Software, API and any Documentation. Any new or modified features added to the Service are also subject to these Terms.
- Service Plan means the specific plan for which You subscribe, whether free of paid, as detailed on the Site, and the portion of the Service associated with said plan.
- Site means www.tracking.my and any all other websites owned or operated by Tracking Malaysia and/or its Associates.
- Software means any and all software(s) provided by Tracking Malaysia to User, Agents or End-Users.
- Subscription Term means the period during which the User has agreed to subscribe to the Service as detailed in the Service Plan.
- User, You, Your means any individual or Entity using the Site and/or the Services, whether said individual or Entity subscribes to a free or paid Service Plan or has no Account.
2.1 Subject to the agreement and the compliance by User and Agents with these Terms, User and Agents have the right to access and use the portion of the Service provided by Tracking Malaysia for free and with no subscription, as detailed on the Site. During the Subscription Term and subject to compliance by User, Agents and End-Users with these Terms, Users and Agents have the limited right to access and use the portion of the Service consistent with the Service Plan. User’s right to access and use the API may also be subject to the restrictions and policies implemented by Tracking Malaysia from time to time with respect to the API as set forth in the Documentation.
2.2 An Internet connection is required for proper transmission of the Service. User is responsible for procuring and maintaining the network connections that connect the network to the Service, including, but not limited to, "browser" software that supports protocols used by Tracking Malaysia, including Secure Socket Layer (SSL) protocol or other protocols accepted by Tracking Malaysia. Tracking Malaysia is not responsible for any modification or compromise of data, including Your Data, caused by the transmission across computer networks or telecommunications facilities which are not owned, operated or controlled by Tracking Malaysia. Tracking Malaysia assumes no responsibility for the reliability or performance of any connections described in this clause.
2.3 You agree not to (a) license, sublicense, sell, resell, rent, lease, transfer, assign, distribute, time share or otherwise commercially exploit or make the Service available to any third party, other than authorized Agents and End-Users; (b) use the Service to process data on behalf of any third party other than Agents or End-Users; (c) modify, adapt, or hack the Service or otherwise attempt to gain unauthorized access to the Service or related systems or networks; (d) falsely imply any association or partnership with Tracking Malaysia, (e) use the Service in any unlawful manner, including but not limited to violation of any person’s privacy rights; (f) use the Service to send unsolicited or unauthorized junk mail, spam, pyramid schemes or other forms of duplicative or unsolicited messages; (g) use the Service to store or transmit files, materials, data, text, audio, video, images or other content that infringes on any person’s intellectual property rights; (h) use the Service in any manner that interferes with or disrupts the integrity or performance of the Service and its components; (i) attempt to decipher, decompile, reverse engineer or otherwise discover the source code of the Software, the Site or the Service; (j) use the Service to knowingly post, transmit, upload, link to, send or store any content that is unlawful, racist, hateful, abusive, libelous, obscene, or discriminatory; (k) use the Service to knowingly post transmit, upload, link to, send or store any viruses, malware, Trojan horses, time bombs, or any other similar harmful software ("Malicious Software"); (l) try to use, or use the Service in violation of these Terms; (m) obtain or attempt to obtain any materials, documents or information, including namely but not exclusively personal identification, password and other information of any other User through any means not purposely made available through the Service; (n) probe, scan, or test the vulnerability of any system or network of Tracking Malaysia or breach any security or authentication measures, avoid, bypass, remove, deactivate, impair, descramble, or otherwise circumvent any technological measure implemented by Tracking Malaysia to protect the Service, Site or Software (o) misrepresent yourself, your age or impersonate any other individual or entity.
2.4 The Service is not available to individuals who are younger than 18 years old.
2.5 User is responsible for compliance with the provisions of these Terms by Agents and End-Users and for any and all activities that occur under the Account, as well as for Your Data. Without limiting the foregoing, You are solely responsible for ensuring that use of the Service to store and transmit Your Data is compliant with all applicable laws and regulations. User also maintains all responsibility for determining whether the Service or the information generated thereby is accurate or sufficient for its purposes. Access to and use of portion of the Service may be restricted to the specified number of individual Agents permitted under the applicable Subscription Plan. User agrees and acknowledges that each Agent will be identified by a unique username and password ("Login") and that an Agent Login may only be used by one (1) individual. User will not share an Agent Login among multiple individuals. User and Agents are responsible for maintaining the confidentiality of all Login information related to the Account.
2.6 Tracking Malaysia reserves the right, in Tracking Malaysia’s discretion, to temporarily suspend Your access to and use of the Service: (a) during planned downtime for upgrades and maintenance; (b) during any unavailability of the Service caused by Force Majeure events or circumstances; (c) if Tracking Malaysia suspects or detects any malicious software or file connected to Your Account or use of the Service by You, Agents or End Users; (d) for any other reason which Tracking Malaysia deems reasonable. Tracking Malaysia will use commercially reasonable efforts to schedule planned downtime for weekends (Pacific time zone) and other off-peak hours. Tracking Malaysia will use commercially reasonable efforts to communicate in advance the planned downtime periods to Users.
3.1 Subject to the express permissions of these Terms, You and Tracking Malaysia will protect each other’s Confidential Information from unauthorized use, access or disclosure in the same manner as each protects its own Confidential Information, but with no less than reasonable care. Except as otherwise expressly permitted pursuant to these Terms, Tracking Malaysia and User may only use the other party’s Confidential Information solely to exercise their respective rights and perform their respective obligations under these Terms and shall disclose such Confidential Information solely to those of their respective employees, representatives and agents who have a need to know such Confidential Information for such purposes and who are bound to maintain the confidentiality of, and not misuse, such Confidential Information.
3.2 Tracking Malaysia will maintain commercially reasonable administrative, physical and technical safeguards to protect the security, confidentiality and integrity of Your Data.
3.3 You agree that Tracking Malaysia and the service providers Tracking Malaysia uses to assist in providing the Service to You shall have the right to access Your Account and to use, modify, reproduce, distribute, display and disclose Your Data solely to the extent necessary to provide the Service, including, without limitation, in response to Your support requests. Any third party service providers AfteShip utilizes will only be given access to Your Account and Your Data as is reasonably necessary to provide the Service.
Tracking Malaysia may also access or disclose information about the Account, Your Data, User, Agents or End Users in order to (a) comply with the law or respond to lawful requests or legal process; (b) protect Tracking Malaysia’s or its customers’ or partners’ rights or property, including enforcement of these Terms or other policies associated with the Service; (c) act on a good faith belief that such disclosure is necessary to protect personal safety or avoid violation of applicable law or regulation.
Subject to these Terms of Service, Tracking Malaysia hereby grants You a non-exclusive, non-transferable, non-sublicensable, limited right and license to use the Service for Your non-commercial use. The rights granted herein are subject to Your compliance with these Terms of Service. The Service is being licensed to you and you hereby acknowledge that no title or ownership in the Service is being transferred or assigned and these Terms of Service are not to be construed as a sale of any rights in the Service.
Tracking Malaysia shall maintain all rights, title and interest in and to Tracking Malaysia patents, inventions, copyrights, trademarks, domain names, trade secrets, know-how and any other intellectual property and/or proprietary rights (collectively, "Intellectual Property Rights"). The rights granted to You to use the Service under these Terms do not convey any additional rights in the Service, or in any Intellectual Property Rights. Tracking Malaysia shall have a royalty-free, worldwide, transferable, sub-licensable, irrevocable and perpetual license to incorporate into the Service or otherwise use any suggestions, enhancement requests, recommendations or other feedback Tracking Malaysia receives from You. Tracking Malaysia reserves all rights not expressly granted to You.
All content of the Service, Site or Software including, but not limited to, all text, graphics, user interfaces, visual interfaces, photographs, product and virtual product descriptions and design, FAQs, videos, logos, Tracking Malaysia Trademarks, sounds, music, artwork, computer code and programming (collectively, "Content"), including the arrangement of such Content, is owned, controlled or licensed by or to Tracking Malaysia, and is protected by trade dress, copyright, and trademark laws, various other intellectual property rights and unfair competition laws. Except as expressly provided in the Terms of Service or authorized by Tracking Malaysia in a written agreement, no Content or part of Content may be copied, duplicated, sold, resold, reverse engineered, decompiled, reproduced, modified, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, or distributed in any way through any media whatsoever.
All other trademarks, registered trademarks, product names and company names or logos mentioned in the Services are the property of their respective owners. Reference to any products, services, processes or other information, by name, trademark, manufacturer, supplier or otherwise does not constitute or imply endorsement, sponsorship or recommendation by Tracking Malaysia.
If You decide to enable, access or use Other Services, be advised that Your access and use of such Other Services is governed by the terms and conditions of such Other Services, and Tracking Malaysia does not endorse, is not responsible or liable for, and makes no representations as to any aspect of such Other Services, including, without limitation, the accuracy, completeness or authenticity of the information contained or the manner in which the service providers of such Other Services handle data, including Your Data, or any interaction between You and the service provider. You irrevocably waive any claim against Tracking Malaysia with respect to such Other Services. Tracking Malaysia is not liable for any damage or loss caused or alleged to be caused by or in connection with Your enablement, access or use of any such Other Services, or Your reliance on the privacy practices, data security processes or other policies of such Other Services. You may be required to register for or log into such Other Services on their respective websites. By enabling any Other Services, You are expressly permitting Tracking Malaysia to disclose Your Login as well as Your Data as necessary to facilitate the use or enablement of such Other Service.
The Service may contain features and functionalities that may link You or provide You with access to third party content which is completely independent of Tracking Malaysia , including websites, directories, servers, networks, systems, information and databases, applications, software, programs, products or services, and the Internet in general. Your interactions with organizations or individuals found on or through the Service are solely between you and such organizations or individuals. You should make whatever investigation You feel necessary or appropriate before proceeding with any interaction with any of the third parties providing Other Services. You agree that Tracking Malaysia is not responsible or liable for any loss or damage of any kind or nature incurred as the result of any such dealings.
If there is a dispute between Users, or between Users and any third party, You understand and agree that Tracking Malaysia is under no obligation to become involved. In the event that You have a dispute with any other User, You hereby release the Released Parties from claims, demands, and damages (actual and consequential) of every kind or nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way related to such disputes.
6.1 In Order to subscribe to paid Service Plans, User shall buy Credits as described on the Site. Credits for "Pay as You Go" (prepaid) accounts shall not expire unless the Account stays inactive for a period of more than 12 months in which case said Account will be deleted. If the Account has no more credits, Tracking Malaysia may downgrade, suspend or terminate access to the previously accessible portion of the Service in connection with the previously chosen Service Plan.
6.2 If User elects to downgrade the Service Plan, User is entitled to keep the Credits of the Account. However, downgrading the Service Plan may cause loss of content, features, or access to specific portions of the Service that may have been previously available to User. Tracking Malaysia does not accept any liability for such loss.
6.3 Unless otherwise provided by Tracking Malaysia in writing, charges do not include any taxes, levies, duties or similar governmental assessments, including value-added, sales, use or withholding taxes assessable by any local, state, provincial or foreign jurisdiction (collectively "Taxes"). User is responsible for paying Taxes except those assessable against Tracking Malaysia based on its income. Tracking Malaysia will invoice User for such Taxes if Tracking Malaysia has or believes it has a legal obligation to do so and User agrees to pay such Taxes if so invoiced.
6.4 If User pays by credit card, the Service provides an interface for the account owner to insert or change credit card information. The User will receive a receipt for each confirmed payment. If User pays by credit card, User agrees that Tracking Malaysia will use a third-party intermediary to manage credit card processing.
Tracking Malaysia reserves the right in its sole discretion to terminate Your Account, delete Your profile and any of Your Data and restrict Your use of all or any part of the Service for any or no reason, without notice, and without liability to you or anyone else. If Tracking Malaysia terminates Your account for no reason, Tracking Malaysia will reimburse You for unused Credits. If User does not log in to the Account for 12 or more months, Tracking Malaysia may treat the Account as "inactive" and permanently delete the Account, Your Data and any other data associated with it. Tracking Malaysia reserves the right to block users from certain IP addresses or device numbers and prevent access to the Service. Your license terminates immediately if You attempt to circumvent any technical protection measures used in connection with the Service or You otherwise use the Service in breach of these Terms of Service.
YOU AGREE THAT USE OF THE SERVICE IS ENTIRELY AT YOUR OWN RISK. THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OF ANY KIND. ALL WARRANTIES, EXPRESS AND IMPLIED, INCLUDING, WITHOUT LIMITATION, THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT ARE EXPRESSLY DISCLAIMED TO THE FULLEST EXTENT PERMITTED BY LAW. TO THE FULLEST EXTENT PERMITTED BY LAW, THE RELEASED PARTIES DISCLAIMS ANY WARRANTIES FOR THE SECURITY, RELIABILITY, TIMELINESS, ACCURACY, AND PERFORMANCE OF THE SERVICE. TO THE FULLEST EXTENT PERMITTED BY LAW, THE RELEASED PARTIES DISCLAIM ANY WARRANTIES FOR OTHER SERVICES OR GOODS RECEIVED THROUGH THE SERVICE OR ANY LINKS ON THE SERVICE. TO THE FULLEST EXTENT PERMITTED BY LAW, THE RELEASED PARTIES DISCLAIM ANY WARRANTIES FOR VIRUSES OR OTHER HARMFUL COMPONENTS IN CONNECTION WITH THE SERVICE.
THE RELEASED PARTIES WILL HAVE NO LIABILITY FOR NAMELY BUT NOT EXCLUSIVELY: (a) ERRORS, MISTAKES, OR INACCURACIES OF CONTENT; (b) PERSONAL INJURY OR PROPERTY DAMAGE RESULTING FROM YOUR ACCESS TO OR USE OF THE SERVICE; (c) ANY UNAUTHORIZED ACCESS TO OR USE OF TRACKING MALAYSIA SERVERS OR OF ANY PERSONAL OR FINANCIAL INFORMATION; (d) ANY INTERRUPTION OF TRANSMISSION TO OR FROM THE SERVICE; (e) ANY COMPUTER VIRUSES OR MALICIOUS CODE THAT MAY BE TRANSMITTED ON OR THROUGH THE SERVICE; OR (f) ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY FUNCTIONALITY OR CONTENT POSTED, E-MAILED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE ON OR THROUGH THE SERVICE.
THE RELEASED PARTIES DO NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR ANY THIRD PARTY PRODUCT OR SERVICE RECOMMENDED, ADVERTISED, OR OFFERED ON OR THROUGH THE SERVICE OR ANY LINKED WEBSITE.
YOU UNDERSTAND AND AGREE THAT ANY MATERIAL OR INFORMATION DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF THE SERVICE IS DONE AT YOUR OWN RISK AND THAT YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE ARISING FROM DOING SO. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM TRACKING MALAYSIA OR THROUGH THE SERVICE WILL CREATE ANY WARRANTY NOT EXPRESSLY MADE IN THESE TERMS OF SERVICE.
As some jurisdictions do not allow disclaimer of certain warranties, the foregoing disclaimers may not apply to you insofar as they relate to implied warranties.
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, UNDER NO CIRCUMSTANCES SHALL THE RELEASED PARTIES BE LIABLE FOR DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE OR EXEMPLARY DAMAGES (EVEN IF TRACKING MALAYSIA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES), RESULTING FROM ANY ASPECT OF YOUR USE OF THE SERVICE, WHETHER THE DAMAGES ARISE FROM USE OR MISUSE OF THE SERVICE, FROM INABILITY TO USE THE SERVICE, OR THE INTERRUPTION, SUSPENSION, MODIFICATION, ALTERATION, OR TERMINATION OF THE SERVICE. SUCH LIMITATION SHALL ALSO APPLY WITH RESPECT TO DAMAGES INCURRED ARISING OUT OF OR IN CONNECTION WITH OTHER SERVICES RECEIVED THROUGH THE SERVICE OR ANY LINKS ON THE SERVICE, AND WITH RESPECT TO DAMAGES IN CONNECTION WITH INFORMATION RECEIVED THROUGH THE SERVICE OR ANY LINKS ON THE SERVICE. THESE LIMITATIONS SHALL APPLY TO THE FULLEST EXTENT PERMITTED BY LAW.
In some jurisdictions, some of the foregoing limitations may not apply.
You agree to indemnify and hold the Released Parties harmless from any demands, liability, claims or expenses, including attorneys’ fees and court costs, made by any third party due to or arising out of or in connection with: (a) any information (including Your Data or any other data) that you or anyone using your Account submit, post, or transmit on or through the Service; (b) the use of the Service or Other Services by you or anyone using your Account; (c) the violation of these Terms of Service by you or anyone using your Account; or (d) the violation of any rights of any third party, including intellectual property, privacy, publicity, or other proprietary rights by you or anyone using your Account. Tracking Malaysia reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you. If Tracking Malaysia does assume the defense of such a matter, You will reasonably cooperate with Tracking Malaysia in such defense.
Tracking Malaysia won’t be held liable for any delays or failure in performance of any part of the Service, from any cause beyond Tracking Malaysia’s reasonable control. This includes, but is not limited to, acts of God, changes to law or regulations, embargoes, war, terrorist acts, riots, fires, earthquakes, nuclear accidents, zombie apocalypse, floods, strikes, power blackouts, volcanic action, unusually severe weather conditions, and acts of hackers or third-party internet service providers.
If any provision in the Terms of Service is held invalid, the remainder of the Terms of Service shall continue to be enforceable. If any provision in the Terms of Service is deemed unlawful, void or unenforceable, then that provision is deemed severable from the Terms of Service and the remaining provisions are still valid and enforceable. The failure of Tracking Malaysia to enforce any right or provision of these Terms of Service will not prevent Tracking Malaysia from enforcing such right or provision in the future. Tracking Malaysia may assign its rights and obligations under these Terms of Service, including in connection with a merger, acquisition, a sale of assets or by operation of law.